Questions or Problems During Testing
- How much battery life does my phone need to complete the BD Veritor™ At-Home COVID-19* Test?
- Do I need an internet connection to perform the BD Veritor™️ At-Home COVID-19* Test?
- What should I do if I am having trouble performing the Home Lighting Test for the BD Veritor™️ At-Home COVID-19* Test?
- What should I do if it says “Looking for QR code on scan card” while performing the BD Veritor™️ At-Home COVID-19* Test?
- What should I do if it says “Unable to read QR code” while performing the BD Veritor™️ At-Home COVID-19* Test?
- What should I do if it says “Sorry, something went wrong on our end” while performing the BD Veritor™️ At-Home COVID-19* Test?
- What should I do if it says “This scan card or test kit has already been used” while performing the BD Veritor™️ At-Home COVID-19* Test?
- What should I do if I finished the BD Veritor™️ At-Home COVID-19* Test, but I made a mistake during the testing process?
- What should I do if I have not finished the BD Veritor™️ At-Home COVID-19* Test yet, but think I made a mistake during the testing process?
- What should I do if I miss the 5 minute scanning timer after the 15 minute timer for the BD Veritor™️ At-Home COVID-19* Test?
- What should I do if the Scanwell® App freezes or crashes while performing the BD Veritor™️ At-Home COVID-19* Test?
- What should I do if I accidentally left the Scanwell® App while performing the BD Veritor™️ At-Home COVID-19* Test?
- What should I do if I am unable to scan the test stick while performing the BD Veritor™️ At-Home COVID-19* Test?
- How do I create a testing profile for a minor?