Frequently Asked Questions

• What should I do if I am unable to scan the test stick while performing the BD Veritor™️ At-Home COVID-19* Test?
• Which devices and operating systems are compatible with the BD Veritor™️ At-Home COVID-19* Test?
• How do I create a testing profile for a minor?
• What should I do if it says “This scan card or test kit has already been used” while performing the BD Veritor™️ At-Home COVID-19* Test?
• What should I do if I accidentally left the Scanwell® App while performing the BD Veritor™️ At-Home COVID-19* Test?
• What should I do if I miss the 5 minute scanning timer after the 15 minute timer for the BD Veritor™️ At-Home COVID-19* Test?
• How accurate is the BD Veritor™️ At-Home COVID-19* Test?
• What does a positive BD Veritor™️ At-Home COVID-19* Test result mean?
• What should I do if it says “Unable to read QR code” while performing the BD Veritor™️ At-Home COVID-19* Test?
• What does a negative BD Veritor™️ At-Home COVID-19* Test result mean?

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• Where are my test results?
• How do I create an account on the Scanwell App?
• What should I do if I am having trouble logging into the Scanwell App?
• What should I do if I am having trouble with the password reset?
• What should I do if I am having trouble creating an account on the Scanwell App?