Frequently Asked Questions

• Which devices and operating systems are compatible with the BD Veritor™️ At-Home COVID-19* Test?
• What should I do if I am unable to scan the test stick while performing the BD Veritor™️ At-Home COVID-19* Test?
• How accurate is the BD Veritor™️ At-Home COVID-19* Test?
• What should I do if I accidentally left the Scanwell® App while performing the BD Veritor™️ At-Home COVID-19* Test?
• What should I do if I miss the 5 minute scanning timer after the 15 minute timer for the BD Veritor™️ At-Home COVID-19* Test?
• What does a negative BD Veritor™️ At-Home COVID-19* Test result mean?
• What does a positive BD Veritor™️ At-Home COVID-19* Test result mean?
• What should I do if it says “Unable to read QR code” while performing the BD Veritor™️ At-Home COVID-19* Test?
• What should I do if I am having trouble performing the Home Lighting Test for the BD Veritor™️ At-Home COVID-19* Test?
• Do I need an internet connection to perform the BD Veritor™️ At-Home COVID-19* Test?

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• Where are my test results?
• What should I do if I am having trouble with the password reset?
• What should I do if I am having trouble logging into the Scanwell App?
• How do I create an account on the Scanwell App?
• What should I do if I am having trouble creating an account on the Scanwell App?

• What does my Scanwell UTI test result mean?
• How much does a Scanwell UTI test cost?
• My UTI test kit is missing the QR code
• Can I use the Scanwell test if I have taken AZO?
• How long does it take to get a prescription for UTI treatment?
• Can men use the Scanwell UTI test kit?
• I finished my antibiotics, but I am still having urinary symptoms
• What does the Scanwell UTI test kit screen for?
• Does Scanwell take health insurance?
• How are you preventing antibiotic resistance?

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